Whitepaper: Why orchestration is retail's next revolution
- Whitepapers & guides
- 1 Minute Read
- Last updated 04/11/2025
Retailers know how to create great in-store experiences. But too often, fragmented payments and provider lock-in cause queues, lost sales, and frustrated customers. What works in one store rarely scales, and bottlenecks behind the scenes quickly become barriers to growth. Fill out the form to download the whitepaper.
About the whitepaper
This whitepaper reveals why payment orchestration is retail’s next revolution and how it tackles the queues you can see at tills as well as the hidden ones buried in your systems. You will learn:
- How visible queues drive customers away, but hidden queues inside payments cost even more
- Why staffing is not the root cause of long lines, and how system failures are to blame
- The everyday bottlenecks such as vouchers that do not connect, loyalty that breaks the flow, single-acquirer lock-in, mixed terminal estates, and slow rollouts
- Real-world case studies from beauty and grocery that show how orchestration improves both experience-driven and volume-driven retail
- The trends reshaping retail payments, including hybrid journeys, SoftPOS, value-added services, and the need for resilience
- The long-term value of open orchestration, from faster innovation to true omnichannel integration
Most importantly, you will see how orchestration turns payments from a source of friction into a driver of growth. For retailers managing multi-location stores, running mid-sized chains, or building the POS platforms behind them, this is your roadmap to clearing queues, ending lock-in, and regaining control.
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